NY Fan Forum: Focus on Customer Service

The New York Racing Fan Advisory Council held an open forum Aug. 30 at Saratoga Race Course, inviting customers and racing fans in the state to share comments and questions about their experiences at New York’s tracks.
The Fan Advisory Council was established in 2011 by the New York State Racing and Wagering Board, and it now offers input and advice to the New York State Gaming Commission and the New York Racing Association. The forum was hosted by former NYRA race caller Tom Durkin.
Several dozen customers turned up to voice their opinions, with many saying that they became racing fans and customers because of the quality of their experiences at Saratoga. Others said that those very experiences are being compromised by higher prices and by what they described as NYRA’s disregard for customer service.
Continue reading at The Blood-Horse

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